Money-back guarantee

Businesses exist to earn and maximize profit. One way to ensure it is by minimizing expenses and loss. The budget is often limited, and if it does not bring the desired result, then the company has to bear a loss.

Not only are we 100% confident in our technical skills and customer support but we take it as our moral responsibility to give the money back if the client is not satisfied with our service. It does not only give our clients a sense of relief but also motivates us to put in our best effort.

There are no hidden terms and conditions.

Specialization

In the IT industry worldwide, it is quite common for the firms to take up any assignment, have it done by a third party and keep the commission. Every entity works on its standard and pace. Since we have our benchmarks on quality and creativity that do not compromise, we do not function as an intermediary.

We only take up work we specialize in so much so that we have an official document that defines the nature of work we do at STEP TECH. This document clearly outlines the kind of projects we can, and cannot, take. It is for this reason that we often have to refuse work that does not fall in our domain.

Rework until satisfaction

Time is a precious resource and there is a definite financial cost associated with it. We at STEP TECH believe that compromising on standards has a greater cost. This cost might not appear in numbers immediately but show up in the long term in terms of lost company image, bad word of mouth, negative marketing by competitors, and the like. For this reason, we rework until our client is satisfied.

Sometimes the clients put an additional requirement for which we may add to the cost accordingly. But if their requirement is not met for any reason, we take their feedback and come back with the updated version.

Contract-based clients

It is pure common sense that if you are not satisfied with our work the first time you will not come back to us the second time. If this is true then our 25 plus local contract-based clients are a validation of the level of technical skill, quality, and service that we provide. Full stop!

Work from scratch

STEP TECH encourages any prior effort in helping make the concept/requirement clear. We have had clients bring us an already built website, designed logo, explainer video animation, etc. and ask us to modify. Although there is no harm in doing it, it surely puts a limitation on the kind of result that we have the potential to produce. As already mentioned, we do not compromise on our level of quality and creativity at the same time as we rework until our client is satisfied. Hence we always recommend working from scratch as it allows us to share the possibilities with our clients.